Victoria's Secret's Cybersecurity Failure: CEO Under Fire After Website Outage

Victoria's Secret's Cybersecurity Incident: A Lack of Transparency Sparks Outrage On May 28, 2025, Victoria's Secret experienced a significant cybersecurity incident that resulted in the shutdown of its website and several internal systems, including email. This disruption lasted for over a day, significantly impacting the company's operations and customer service. While the company released a statement acknowledging the incident and assuring customers of their efforts to resolve the issue, the message to employees was notably different, downplaying the severity of the situation. This discrepancy has led to criticism and calls for greater transparency. "Victoria's Secret has completely stopped customer service, and they've even shut down some of their distribution centers," stated Justin Moore, the author of the viral TikTok video discussing the incident. The video, which has gained significant traction since its upload on May 29, 2025, highlights the contrast between the public statement and the internal communication. The CEO's admission that recovery will take "a while" further fuels concerns about the company's preparedness for such events. The incident underscores the importance of robust cybersecurity measures for large companies and the need for open and honest communication with both customers and employees during such crises. The lack of transparency in Victoria's Secret's handling of the situation has raised questions about corporate accountability and the potential impact on customer trust.