Shocking CCTV: Angry Customers Lash Out at Australia Post Staff

Australia Post releases shocking CCTV footage of angry customers abusing staff. The national mail carrier is calling for more kindness and respect amid a surge in aggressive behavior. "Our team members are there doing their job, and I don't think that anybody that is simply doing their job should be subject to those sort of behaviours," said Cameron Toomey, Australia Post Retail GM. A new report by QUT has found that customer aggression in the retail sector has flared since the pandemic, potentially due to factors such as QR codes and sneeze guards. Professor Gary Mortimer, a QUT retail expert, noted that the 'customer is always right' mentality may contribute to the problem. Australia Post hopes to raise awareness and encourage more respectful interactions between customers and staff.