Sephora Employee Reveals Insider Secrets: Freebies, Rankings, and Lighting Tricks

Sephora Employee Reveals Insider Secrets: How Stores Are Ranked and How to Get Freebies A former Sephora employee recently shared some interesting insights into the inner workings of the popular beauty retailer. In a short video, she revealed that store performance isn't solely judged on sales figures. "Sephora stores are graded based on client interaction, not just sales," she explained. This means that helpful and engaging employees are highly valued, even if sales aren't exceptionally high. The employee also shared a surprising benefit for customers who ask for assistance: "If you ask for help, you'll often get free samples and sometimes even sneak peeks at upcoming promos." This is because Sephora's ranking system incentivizes staff to provide excellent customer service. Furthermore, she shed light on the store's lighting, stating, "The stores have special lighting that makes any product look good on your face." This explains why makeup might appear different at home compared to its in-store appearance. Finally, the video highlighted a promotion on reviewsephora.com, offering a $700 Sephora gift card to those who sign up to review products. This initiative underscores Sephora's commitment to customer feedback and product improvement.