Abuja Pilates Studio Under Fire for No-Refund Policy

Pilates Studio in Abuja Faces Backlash After Refusal to Refund Customer A Pilates studio in Abuja, Nigeria, is facing criticism after refusing to refund a customer who was unexpectedly required to purchase additional socks after paying for a session. The customer, who wishes to remain anonymous, paid 25,000 Naira for a Pilates class but was informed upon arrival that she needed to buy grip socks costing an extra 15,000 Naira. "I was shocked," the customer stated. "I hadn't budgeted for that extra expense, and I felt it was unfair to be forced to buy something I hadn't planned for." When she requested a refund, the studio refused, citing a strict no-refund policy. The customer's video detailing the incident has gone viral, sparking outrage online. Many commenters expressed support for the customer, highlighting the importance of transparent pricing and fair business practices. The studio has yet to issue a public statement. This incident underscores the need for businesses to clearly communicate their policies and pricing to customers. While no-refund policies are common, forcing customers to purchase additional items after payment raises concerns about potential exploitation. The viral video serves as a reminder for businesses to prioritize customer satisfaction and ethical practices.