Cartagena Diner Charged for Unconsumed Warm Beer: A Customer Service Complaint Goes Viral

Cartagena, Spain - A local resident and hospitality professional, Anabel, has shared her recent frustrating experience at a restaurant in Cartagena, highlighting concerns over customer service and billing practices. Anabel recounted that during a family meal, she ordered two beers which were served warm. After requesting cold glasses, which were unavailable, she opted for alternative drinks. However, upon receiving the bill, she discovered that the restaurant had charged her for one of the initial warm beers that was not consumed. Anabel, who works in the hospitality sector, expressed her disappointment, stating, "It's not fair to charge for something that wasn't consumed due to quality issues. This is how you lose customers." She emphasized the importance of proper beverage temperature and fair billing to maintain customer satisfaction and avoid negative experiences.