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Communication expert reveals the two-word phrase to turn any negative interacti…
It's more than just an improv trick.
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Communication Expert Unveils 'Yes And' Technique to Transform Conversations
In a recent viral video, communication skills expert Vinh Giang introduced a powerful technique for fostering positive dialogue: the 'Yes And' approach. Giang, a renowned teacher in the field, demonstrated how this method can transform conversations, particularly in challenging or negative scenarios. The 'Yes And' technique, often used in improvisational comedy, encourages participants to accept what has been said and then build upon it, rather than negating it with a 'Yes But.' During his demonstration, Giang presented a hypothetical situation where a product is deemed 'too expensive.' Instead of a defensive 'Yes, but it offers great value,' he proposed, 'Yes, and the reason why that is, is because we put more into L&D.' This approach acknowledges the initial statement while redirecting the conversation positively. Similarly, when faced with a rejection like 'We decided not to go with you,' Giang suggested responding with, 'Yes, and I'd love to know why.' Giang emphasized that 'Yes But' tends to shut down discussion and negate the other person's thoughts, leading to a less productive exchange. In contrast, 'Yes And' promotes an open, collaborative environment where ideas can grow. 'It steers the conversation in a positive direction,' Giang stated, highlighting its utility in both personal and professional interactions. The technique is gaining traction online, with many viewers discussing its potential applications in sales, relationships, and everyday communication.
