Walmart's Untrained 'Floor Walkers': Are They Harassing Customers?

Walmart's Mystery Shoppers: Are Untrained 'Floor Walkers' Making Customers Uncomfortable? Walmart, the retail giant, employs individuals known as "floor walkers" to monitor shoppers' behavior in stores. However, a recent video highlights concerns about these employees' lack of training and the negative impact on customer experience. The video, created by a social media user, points to the awkwardness and suspicion caused by untrained floor walkers following customers around. "It always feels like they're watching you," says the video creator, expressing a sentiment likely shared by many shoppers. The video raises questions about Walmart's training practices and the potential for misinterpretations. While floor walkers are intended to deter theft, their lack of training could lead to customers feeling harassed or unfairly targeted. The video suggests that proper training could significantly improve customer interactions and reduce negative experiences. The incident underscores the importance of adequate employee training in retail environments to ensure a positive shopping experience for all customers. Walmart has yet to respond to these concerns.