Luxury Ring Destroyed: Customer Battles Kay Jewelers Over Damaged David Yurman Piece

Customer Outcry: Kay Jewelers Accused of Destroying Luxury Ring During ResizingA recent incident has sparked significant consumer concern after a customer, Caitlin, reported that her $1200 David Yurman ring was "completely destroyed" during a resizing service at Kay Jewelers. The incident, which occurred approximately six weeks ago, has led to a dispute over compensation, with Kay Jewelers offering only store credit while the customer demands a cash refund or replacement.Caitlin brought her David Yurman ring to Kay Jewelers for a simple one-size reduction, believing any jeweler could handle the task. However, two weeks later, she received a call from Kay Jewelers informing her that their resizing machine was unsuitable for David Yurman rings, which are hollow, and her ring had been destroyed. "They said they couldn't stop the current from the resize and now I don't have a ring," Caitlin stated. "It's completely burned up."The situation escalated when Kay Jewelers offered Caitlin a $1200 store credit. Caitlin expressed her dissatisfaction, explaining that she wanted her original ring back or a cash equivalent to repurchase it, as Kay Jewelers does not sell David Yurman products. She also noted the sentimental value of the ring, which she purchased while traveling.Further complicating the matter, a Kay Jewelers employee reportedly informed Caitlin that she "knew that we shouldn't take them [David Yurman rings]" and that David Yurman jewelry is "overpriced." Caitlin found this dismissive attitude deeply irritating. After escalating the issue to corporate, a representative named Kayla reiterated the store credit policy, citing a contract signed by the customer. Caitlin countered, "That would be great if I would have known that you guys couldn't take David Yurman products period, I would have never brought it to you." She claims the corporate representative attempted to "gaslight" her into believing it was her fault.Caitlin continues to seek a resolution, highlighting the lack of communication and unsatisfactory offers from Kay Jewelers. The incident raises questions about jeweler liability and the importance of clear communication regarding service limitations for high-value items.

The Mary Sue

11 days ago

‘The rings are actually hollow’: Atlanta woman takes 'precious' David Yurman ri…

A woman claims Kay Jewelers destroyed her David Yurman ring during resizing, and refuse to refund her for its value. Here's what happened.