Overwhelmed: Romanian Official Details Challenges of Handling Tens of Thousands of Complaints

Romanian Consumer Protection Authority President Cristian Popescu Piedone recently highlighted the challenges of managing a high volume of citizen complaints. In a video segment from the show "Jurnaliștii dau cu zarul," Piedone described receiving "tens of thousands" of written complaints. He expressed frustration over the impersonal nature of many communications, using the example of a photo he received showing a complainant's garden, rather than a direct conversation. "With a simple photo of a man I've never seen, they show me how they make țuică," he stated, referring to a traditional Romanian spirit. The video underscores the difficulties faced by public officials in addressing citizen concerns effectively, particularly in the digital age.