M&S Food Under Fire: Popular Pasta Dish Recipe Change Sparks Customer Devastation

M&S Food Faces Backlash Over Beloved Pasta Recipe Change London, UK – Marks & Spencer (M&S) Food is currently facing a wave of customer dissatisfaction following a reported change to its popular Chicken Arrabbiata pasta dish. A recent video, widely shared online, features a loyal customer, @farrellyfamily, expressing her profound disappointment with the updated recipe. The customer, who regularly purchased the Chicken Arrabbiata for herself and her son, stated, "M&S Food have ruined my day. WHY would you fix what’s not broken! I'm screaming, crying, throwing up." She elaborated on her distress, explaining that the new version "is not the same" and that she "can smell that it's not the same" even before tasting it. After trying the updated pasta, she confirmed her initial fears, saying, "It's all wrong. I don't know what would possess them to do this, they've made it all bland." She concluded her review by saying, "I can't even finish it, I'm devastated." The video highlights a common consumer sentiment regarding product changes, especially for established and well-liked items. While M&S has yet to officially comment on the reported recipe alteration, the customer's reaction suggests a significant departure from the original product that has left long-time fans feeling let down. The incident underscores the strong connection consumers often have with their favourite food products and the potential for backlash when changes are perceived as negative.

Metro

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