The Mary Sue
‘This was never a policy.’: Miami woman dines at Cracker Barrel. Then she tries…
Miami woman dines at Cracker Barrel. Then she asks for the complimentary cornbread and biscuits
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Cracker Barrel Biscuit Controversy: Customers Divided Over Complimentary Bread Policy
Cracker Barrel's Biscuit and Cornbread Policy Under Scrutiny Amid Customer Complaints A recent viral video by user gabbylarue78 has brought Cracker Barrel's complimentary biscuit and cornbread policy under the spotlight, sparking a lively debate among customers and employees alike. The video, uploaded on August 25, 2025, features a customer expressing significant frustration, stating, "The basket of biscuits and cornbread are no longer served in the beginning. Dear CEO: put it back where you freaking found it!!" The video, filmed inside a Cracker Barrel restaurant, quickly garnered over 386,000 views and more than 1,500 comments. The user's complaint highlights a perceived change in service, where the traditional starter basket of bread is no longer automatically provided. This sentiment resonated with some viewers, who shared similar experiences or expressed dismay at the alleged policy shift. However, the comments section also revealed a different perspective, with several individuals identifying themselves as current or former Cracker Barrel employees. One five-year employee commented, "this was never standard. Employees just chose to do this." Another seven-year employee corroborated, "It has NEVER been a company rule where bread is served before hand. It comes with CERTAIN meals not all. If you want bread before hand that is on yall to request it. Coming from a 7 years plus employee. nation wide it has never been a thing. We are not Texas Roadhouse." Other comments suggested that the policy might vary by location or that customers simply need to ask for the bread. The video has ignited a discussion about customer expectations versus actual restaurant policies, with some commenters dismissing the issue as minor while others empathize with the nostalgia associated with the Cracker Barrel dining experience.
