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Chicago Wendy’s Worker Says Customer Blocked Drive-Thru Over Lemonade Refill: ‘…
A Wendy’s worker in Chicago filmed a customer blocking the drive-thru after demanding a lemonade refill, leaving cars stuck in line.
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Drive-Thru Drama: Chicago Wendy's Customer Refuses to Move Over Lemonade Refill Policy
Chicago, IL A recent incident at a Wendy's drive-thru in Chicago has drawn attention after a customer reportedly refused to move from the service window, causing significant delays and ultimately leading to a 911 call. The dispute, which occurred on August 30, 2025, reportedly centered on the restaurant's no-refill policy for lemonade. According to an employee, who wished to remain anonymous, the customer was insistent on receiving a refill on her lemonade despite the policy. "We need this drive-thru to be cleared up," an employee was heard stating in a video documenting the event, urging the customer to "pull up" to allow other vehicles to pass. The customer, however, remained in place, reportedly stating, "I'm not moving." The prolonged standoff, which held up the drive-thru line, escalated to the point where emergency services were contacted. While details regarding the police intervention are not yet available, the incident highlights the challenges faced by fast-food workers in enforcing company policies and managing difficult customer interactions. The video, shared online, has sparked discussions about customer service expectations and appropriate behavior in public service settings.
