Two Words to Diffuse Any Heated Conversation: Expert Advice

Communication expert Ken Coleman recently shared a simple yet effective technique for de-escalating tense conversations. In a short video, Coleman advises using the phrase "I agree" to acknowledge the other person's feelings, even if you don't concur with their opinions. This approach, he explains, helps diffuse defensiveness and promotes more productive dialogue. "People are often just desperate to feel heard," Coleman stated. "By simply acknowledging their feelings with 'I agree,' you can create a more constructive environment." The technique's simplicity and broad applicability make it a valuable tool for improving interpersonal communication in various settings. Coleman's advice offers a practical approach to conflict resolution, highlighting the importance of empathy and understanding in communication.