Damaged Delivery, Denied Refund: TikTok Exposes Evri and TikTok Shop Failings

A TikTok video has highlighted the frustrating experience of a UK customer who received a damaged bronzer from TikTok Shop, delivered by Evri. The bronzer arrived completely smashed, rendering it unusable. Despite providing photographic evidence, the customer claims TikTok Shop refused a refund, citing Evri’s failure to mark the parcel as delivered. "They said I can't have a refund because Evri hasn't bothered marking my parcel as delivered," the woman stated in her video. This incident underscores the challenges faced by online shoppers when dealing with damaged goods and the lack of clear accountability between online marketplaces and delivery services. The video serves as a cautionary tale for consumers and raises questions about the effectiveness of consumer protection mechanisms in the context of e-commerce. The case highlights the need for improved communication and responsibility between delivery companies and online retailers to ensure customer satisfaction and fair resolution of disputes.