French Chef's Viral Response to Negative TripAdvisor Review

Sarlat Chef's Hilarious Response to TripAdvisor Review Goes Viral. A chef in Sarlat, France, recently found himself the subject of a viral video after responding to a negative TripAdvisor review of his restaurant, "Hôtel Dieu." The review, posted by a customer named Francine.B., criticized his Paris-Brest and lemon tart, claiming they were 'mediocre' and 'defrosted.' The chef, Olivier Vierzon, responded with a video tour of his kitchen, revealing a service lift used to transport desserts from the upstairs kitchen to the downstairs dining area. "Francine.B., you said the desserts were defrosted," Vierzon says in the video. "Well, this is how we bring them down." He then shows the lift, proving the desserts were freshly made. The video, which has gained significant traction online, highlights the challenges of managing online reputation in the restaurant industry. It also shows the importance of understanding the operational realities of a business before posting critical reviews.