The Mary Sue
‘Really did me dirty’: Minnesota woman orders the new Dubai brownie from Crumbl…
A woman's birthday treat to herself ended in disappointment after she saw the Dubai brownie Crumble Cookies served her.
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Crumbl's Viral Dubai Chocolate Brownie Sparks Debate Over Quality and Staffing
A recent viral video has sparked discussion among consumers regarding the quality of a popular dessert and the operational challenges faced by a national cookie chain. Lily Unruh, a customer, posted a follow-up video detailing her experience purchasing the highly anticipated Dubai Chocolate Brownie from Crumbl. According to Unruh, the store was significantly understaffed, with only two employees attempting to serve approximately 30 customers. She observed staff appearing overwhelmed and rushing orders, which she believes led to a poorly prepared brownie that lacked the expected quality. Another customer reportedly received a similar-looking dessert. Unruh opted to contact Crumbl via email rather than returning the item in-store, citing the long wait times and the visible stress of the employees. The incident has prompted online debate about corporate responsibility in staffing and maintaining product standards during peak demand.
