Policing Reform: Five Years After George Floyd, A City's Progress and Lingering Doubts

Five years after George Floyd's death, the impact of police reform is a complex issue. While some cities, like Charlotte, NC, have seen significant decreases in complaints and officer-involved shootings after implementing customer service training, activists remain divided on the effectiveness of these changes. "We wanted to take a customer service approach," said Chief Johnny Jennings of the Charlotte-Mecklenburg Police Department. The department credits the training for a 61% drop in external complaints and a 43% reduction in officer-involved shootings. However, Robert Dawkins, an activist, argues that such reforms are insufficient to address the deeper systemic issues. "You cannot reform what's in somebody's heart in the system of law enforcement," he stated. The video highlights the ongoing debate surrounding police reform and the challenges of achieving meaningful change.