MTN Rosebank Refuses Service: Customer's Viral TikTok Video Sparks Outrage

MTN Rosebank Customer Service Complaint Goes Viral On May 14th, 2025, a video surfaced on TikTok showing a customer's confrontation with staff at an MTN Rosebank store in South Africa. The customer, who remains unidentified, alleges they were denied service despite being a long-standing client. The video begins with the customer calmly explaining their issue, but their frustration grows as the staff remain unresponsive. "They do not want to assist me," the customer states, visibly upset. The interaction escalates, with the customer repeatedly asking to speak to a manager. The staff member's response is not clearly audible in the video, but their body language suggests a lack of willingness to resolve the situation. The video ends with the customer stating their intention to take the matter further. The incident raises concerns about customer service standards at the MTN Rosebank branch and highlights the power of social media in bringing such issues to light. MTN has not yet issued a public statement regarding the incident. This incident underscores the importance of effective customer service in maintaining positive brand reputation and customer loyalty. The company may want to review its customer service protocols to prevent similar incidents from occurring in the future.