Capitec Bank Faces Customer Outrage Over Damaged Card

Capitec Bank Customer Complains of Damaged Card and Poor Service A Capitec Bank customer in South Africa recently voiced their frustration with the bank's service after their bank card was damaged. The incident, captured on video on June 4th, 2025, shows the customer expressing their dissatisfaction with the bank's handling of the situation. The customer, who wishes to remain anonymous, stated, "They took my money this morning, for the second time after a dispute, and they tell you it's the merchant's fault." The video shows the customer's damaged card and their subsequent decision to discard it outside the bank branch. The incident raises questions about the quality of Capitec Bank's cards and the effectiveness of their customer service procedures. While Capitec Bank has not yet issued a public statement, the video has sparked online discussion regarding customer experiences with the bank. The video serves as a reminder for bank customers to regularly check their cards for damage and to promptly report any issues to their bank. It also underscores the importance of effective customer service in maintaining customer satisfaction and trust.