Kampala Cab Drivers Under Fire for Overcharging Passengers

Kampala Cab Drivers Face Backlash Over Extra Charges: "The audacity is crazy." Ride-hailing app users in Kampala are expressing outrage over cab drivers routinely demanding additional payment beyond the fare displayed on the app. One radio host, speaking on 106.5 NRG Radio, shared her own experience: "One day, I ordered a cab from Luzira to go home. The app showed 15,000 shillings, but the driver demanded 50,000 shillings!" This incident highlights a growing concern among riders who feel exploited by this practice. While some drivers claim they are responding to app discounts or other offers, passengers argue that the final fare should be transparent and consistent with the app's calculation. The issue underscores the need for greater transparency and accountability in the ride-hailing sector. The radio host's story serves as a voice for many passengers who are tired of this unfair practice.