Dutch Baker's Pandan Cake Mishap Goes Viral: A Lesson in Customer Service

A Dutch baker, nurleyanti, recently experienced a baking mishap while preparing a pandan cake for a customer. The cake, while edible, did not meet her standards. In a video posted on social media, nurleyanti documents the entire process, showcasing the unexpected outcome. "Not gonna experiment anymore when it’s for a customer," she stated in the video description. Despite the setback, nurleyanti ensured customer satisfaction by offering a free replacement cake. The video highlights the challenges faced by small businesses and the importance of customer service, even in the face of unexpected difficulties. The incident, captured in a short video, has since garnered millions of views online, sparking discussions about baking mishaps and customer relations.

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