Benin's Delivery Drivers: A Day in the Life

In Benin, the daily lives of food delivery drivers are often fraught with unexpected challenges, as highlighted in a recent online video. The short clip, filmed at a restaurant called Chez Chiro, depicts a conversation between a restaurant employee and a frustrated customer. The customer complains about the lengthy wait for their order. The employee explains the situation, stating that the delivery drivers are facing difficulties due to the absence of the restaurant owner. "The delivery driver has been waiting at the gate for 30 minutes," the employee explains. This situation, while specific to one restaurant, reflects a broader issue of inconsistent delivery times and the pressures faced by those in the gig economy. The video's title, "Tchoo Chères Clients, Nos livreurs souffrent" ("Hey Dear Customers, Our delivery drivers are suffering"), underscores the emotional toll of these challenges. While the video's focus is narrow, it offers a glimpse into the often-overlooked struggles of delivery workers and the ripple effect on customer satisfaction.