The Mary Sue
'They’re punishing the actual customer’: Walmart shopper notices makeup aisle i…
A customer revealed that her Walmart has removed all of its locks on cosmetic goods in her local store. Her speculation has sparked a debate.
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Walmart's Locked Cosmetics: Shoppers Frustrated by Inaccessible Products
Walmart's Locked Cosmetics: A Growing Frustration for Shoppers Shoppers at Walmart stores across the United States are increasingly encountering locked display cases in aisles, particularly within the cosmetics section. A recent viral video highlights the growing frustration among customers who find even low-cost items, such as a $3 brow gel, inaccessible without staff assistance. The video, uploaded by TikTok user TaiLyn K, shows a locked cosmetics display at a Walmart store. The user expresses annoyance, stating, "Nobody was buying anything. Why? Because nobody feels like waiting for somebody to get them some three-dollar fucking brow gel." This sentiment resonates with many online commentators. Customers report that the need to locate an employee to unlock cases leads to significant delays and often results in them abandoning their purchases. "No one wants to wait 30 minutes for an employee to show up huffing and rolling their eyes while you pick out a lil $8 foundation!" one commenter wrote, adding, "I walked right out and went to Ulta." Another stated, "If it’s locked up I will not purchase it, I don’t wanna talk to employees at all much less Walmart employees that act like they hate you for asking them to do their job." Retail experts suggest that the rise in locked displays is a direct response to increased retail theft, impacting stores' profitability. However, the measure appears to be a double-edged sword, potentially deterring legitimate sales. While stores aim to prevent losses, the inconvenience for customers could lead to reduced impulse buys and a shift in shopping habits towards competitors with more accessible merchandise.
