Ozon Customer Service Fails: Woman Turned Away Minutes Before Closing

A customer service incident at an Ozon pickup point in Belarus highlights the challenges faced by consumers. Viktoria Katsko, a local resident, describes her experience of being turned away three minutes before closing time because the employee had already shut down the system. "It's simply unacceptable," Katsko stated, "to be refused service when I was only three minutes late and the point was still open." The incident underscores the need for improved customer service practices in the rapidly growing e-commerce sector. While individual experiences may vary, this case serves as a reminder of the importance of clear communication and flexible policies to ensure customer satisfaction.