The Mary Sue
‘Your theory is correct’: Marriott Bonvoy member told the hotel is all booked u…
A man claims one Marriott location turned him away at the front desk—with what he believes are suspicious intentions.
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Marriott Guest Alleges Hotel Staff Misled Him About Room Availability, Suspects Financial Motives
A recent incident at a Marriott hotel in Cincinnati, Ohio, has sparked questions regarding hotel room availability and customer service practices. A guest, who prefers to remain unnamed, reported attempting to secure a room as a walk-in customer late at night. According to his account, the front desk clerk initially stated there were no available rooms. After a brief exchange, the clerk reportedly offered a double room, only to quickly retract the offer, claiming it was no longer available. The guest, a loyal Marriott patron, then utilized the Marriott Bonvoy app on his mobile device. To his surprise, the app indicated that rooms were indeed available at the same hotel. He proceeded to successfully book a room through the app, receiving immediate confirmation. This discrepancy led the guest to theorize that the hotel staff might be intentionally misrepresenting room availability to direct customers to another nearby hotel under the same ownership, potentially to circumvent franchise fees associated with Marriott bookings. This incident highlights potential issues within the hospitality industry concerning transparency and guest relations. Marriott has been contacted for comment regarding the allegations.
