The Daily Dot
"You’re 100% right to be upset": Anthropologie customer demands apology after h…
"I just don’t think they should speak about a customer behind their back in that way."
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Anthropologie Customer Alleges Staff Body-Shamed Her Over Honeymoon Dress
A recent incident at an Anthropologie store in Walnut Creek, California, has sparked a discussion about customer service ethics in retail. A customer, Brenda Aceves, recounted her experience in a viral video, alleging that fitting room attendants made derogatory comments about her while she was trying on a dress. According to Ms. Aceves, she visited the store to find a dress for her upcoming honeymoon and bridal events. While FaceTiming her mother for an opinion on a green, corset-style Della Valle dress, which she later purchased for over $1000, both she and her mother reportedly overheard staff members remarking that the dress was "too tight" and "not appropriate for an island." Ms. Aceves expressed significant distress over the incident, stating, "What does it matter to you where I wear this dress? What does your opinion have to do with anything? You're there to help me." She highlighted her disappointment with the perceived lack of professionalism and respect from the store's employees. The incident has drawn attention to the importance of discretion and positive customer interaction within the retail industry, prompting calls for Anthropologie to review its customer service standards at the specific location.
