The Nerd Stash
Florida Woman Gets Attitude From Fast Food Worker for Taking Too Long To Order …
This Florida woman had a run in with a rude KFC worker as she was attempting to order food for her disabled father.
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KFC Drive-Thru "Timer" Policy Sparks Debate on Disability Access and Customer Service
A recent incident at a KFC drive-thru in the United States has sparked discussion regarding customer service and accessibility for individuals with disabilities. A video uploaded by user @janet2you shows a customer engaging in a verbal exchange with a KFC employee who stated the drive-thru operates "on a timer." The customer, who was attempting to order for her disabled father, expressed her frustration. "My dad is disabled, and I'm trying to figure out what he wants. Is that okay?" she asked the employee, questioning whether the drive-thru was exclusively for quick orders or if her father's disability would prevent them from using the service. The employee responded, "That is perfectly fine, ma'am. I'm just letting you know we are on a timer." The interaction, captured in the video, has drawn attention to the challenges customers with special needs may face in fast-paced service environments and the potential for corporate efficiency metrics to impact customer experience.
