Hofer's New Checkout System Draws Criticism from Shoppers

Hofer Checkout System Sparks Customer Debate. A recent change to the checkout system at Hofer supermarkets in Austria has prompted discussion among shoppers, with one customer, known online as laxobu, voicing her strong concerns in a viral video. The new system reportedly features two payment terminals operating simultaneously at a single till, a modification intended to accelerate the checkout process. Laxobu described her experience as "stressful," stating, "It has nothing to do with a good shopping experience anymore." She elaborated on the confusion caused by the dual payment points, where one customer might be paying on the right while the next customer's items are already being scanned on the left. This, she argues, eliminates the brief, personal interactions previously possible with checkout staff, such as a simple "hello." The customer questioned the underlying reason for such a rapid system, pondering, "How little patience do people have that they change/accelerate the checkout system like this?" The video highlights a growing sentiment among some consumers regarding the balance between efficiency and the quality of the shopping experience.

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Hofer: Kassa nun mit 2 Bankomat-Terminals – was ändert sich?

Pro Kassa stehen den Kunden nun zwei Bankomat-Terminals zur Verfügung. Warum gab es diese Änderung und wie kommt sie an?