Customer Claims Target Banned Her Online Account After Attempting to Buy One Pair of Shoes

A recent incident has brought to light potential issues with online retail policies, as a customer, Jenna Katz, claims she was banned from Target's online shopping platform after attempting to purchase a single pair of shoes. Ms. Katz reported that her initial order for chocolate brown faux suede ballet flats was canceled. Subsequent attempts to reorder the item, even in a different size or through third-party delivery services like Instacart and Uber Eats, were also reportedly canceled. Upon contacting Target customer service, Ms. Katz stated she was informed that her account was flagged as a 'reseller,' violating the company's terms and conditions. Ms. Katz expressed confusion and frustration, asserting that she only intended to purchase one pair of shoes for personal use and that her online purchase history with Target was minimal. She was reportedly told by customer service that she could no longer shop online and would have to make purchases in-store, and only in small quantities. This incident raises questions about the algorithms and policies retailers use to identify resellers and how they might inadvertently affect legitimate customers.

The Mary Sue

one month ago

‘I got flagged‘: New York woman says she was banned from shopping online at Tar…

A Target shopper says that the popular retailer banned her from shopping online after she tried to order something to freshen up her wardrobe.