Ride-Hailing App Overcharges Passenger in Monterrey: A Common Issue?

Ride-Hailing App Overcharges Passenger in Monterrey A recent incident in Monterrey, Mexico, highlights the ongoing issue of unclear pricing and potential overcharging by ride-hailing apps. A passenger, who wishes to remain anonymous, documented his experience after being charged 1200 pesos for a ride, significantly higher than the app's initial estimate. "I showed the driver the price on my phone, which was only around 400 pesos," the passenger explained. "He insisted the difference was due to traffic, but that's not how the app is supposed to work." The driver, whose name is not being released, claimed the app automatically adjusts the fare during periods of heavy congestion. The passenger refused to pay the extra amount and shared the video on social media, sparking discussion about transparency and accountability in ride-hailing services. The incident serves as a reminder for passengers to carefully check their fares and report any discrepancies.