'They are holding my money hostage': Best Buy shopper orders $800 MacBook Air. …
'Then he hung up on me.'
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Best Buy Faces Backlash After Customer Receives Empty Laptop Box
Best Buy Customer Service Under Fire After Customer Receives Empty Box Instead of $800 Laptop A Tennessee woman, Maddie Claire, recently experienced a frustrating ordeal with Best Buy's customer service. After ordering a laptop online, she received an empty box. Despite contacting Best Buy and FedEx, she has yet to receive her laptop or a refund. "They stole it! They stole my laptop and returned the empty box," Claire stated in her video, which has gone viral. She added that Best Buy's customer service representatives were unhelpful and dismissive of her situation. Claire's video details her attempts to resolve the issue, including multiple calls to Best Buy's customer service line and a visit to a local store. She described long wait times and unhelpful staff. Best Buy has yet to respond publicly to Claire's complaint. The incident highlights the growing concerns about customer service issues in the online retail industry. The company's handling of Claire's case has sparked online discussions about the need for improved customer service standards and accountability.
