Airport Customer Service Fail: Passenger's Frustration Goes Viral

Kuala Lumpur Airport Passenger Complains About Poor Customer Service at Self-Service Kiosk A recent video circulating online shows a frustrating incident at Kuala Lumpur International Airport. A passenger, whose identity is unknown, attempted to use a self-service check-in kiosk but encountered difficulties. The video shows the passenger struggling with the machine, while a counter attendant offers minimal help. The passenger expressed frustration, stating, "Orang tanya elok², jwab la elok²…service kelaut…buat org yg bertanya tu macam peminta sedekah….siapa pun mereka, dri mana pun mereka ,layan sebaiknya…dia dtg cara elok kot siap sebut abg…kerja macam kena paksa…" which translates to "If someone asks politely, answer politely...the service is terrible...they treat the person asking like they're begging...whoever they are, wherever they're from, treat them well...he came politely, even called the attendant 'brother'...the work seems forced...". The video has sparked discussions about the need for improved customer service at airports. Airport authorities have yet to comment on the incident.