Korean Air's New Self Check-in System Causes Chaos at Incheon Airport

Incheon Airport Passenger Frustration: Korean Air's Self Check-in System Under Fire June 15, 2025 - Incheon International Airport, South Korea, witnessed passenger frustration with Korean Air's newly implemented self check-in system. A video posted online by a passenger, Rachel Energy, highlights significant delays and unhelpful staff. "Literally, people are going all over because no one knows what they're doing," Rachel stated in her video, walking through the crowded terminal. She described long lines and a lack of assistance from staff, despite the presence of a help desk that was clearly overwhelmed. The video captured the chaotic scene, showing numerous passengers struggling to navigate the new system. Rachel also expressed disappointment with the difficulty of accessing the airport lounge, even with a valid pass. Korean Air's response to these complaints is yet to be released. The incident raises questions about the effectiveness of the new system and the need for improved passenger support at Incheon Airport. The airport authority is expected to address the concerns raised by passengers and review the system's implementation.