Crumbl Cookies Customer Shares Frustrating 25-Minute Wait, Order Mix-up

Crumbl Cookies Customer Experiences Long Wait Times and Order Issues A recent TikTok video highlights a customer's negative experience at a Crumbl Cookies location. The customer, who wished to remain anonymous, reported ordering three mini cookies, only to find they were unavailable. This resulted in a significant wait time of 25 minutes. The customer expressed frustration, stating, "They swindled me in there." He observed other customers leaving with multiple boxes of cookies, further emphasizing the perceived inconsistency in service. The situation was eventually resolved with a refund and a larger cookie. While this is a single incident, it raises questions about potential inconsistencies in order fulfillment and wait times at Crumbl Cookies locations. The company has not yet responded to requests for comment. The incident underscores the importance of efficient order management and consistent customer service in the fast-paced food service industry.