Customer Service Fail: Jos. A. Bank Faces Backlash After Viral TikTok Video

Jos. A. Bank Customer Service Complaint Goes Viral A TikTok video has brought attention to a customer service complaint against Jos. A. Bank. Raf, a TikTok user (@rafsoo27), posted a video detailing his negative experience at a Jos. A. Bank store in the United States on May 29th, 2025. In the video, Raf describes feeling ignored and disrespected by an employee while attempting to purchase new work attire. He stated, "This guy is treating me like a little kid." Despite his intention to spend money, he says he left the store after an hour of waiting for assistance. While the incident is a personal experience, it raises questions about customer service consistency at the retail chain. Jos. A. Bank has not yet responded to the complaint.