iPhone 17 Models Face 'Scratchgate' Complaints: Durability Concerns Emerge for New Devices

A new wave of consumer complaints has emerged concerning Apple's recently launched iPhone 17 series, specifically the Pro, Pro Max, and Air models. Dubbed 'iPhone 17 scratchgate,' users are reporting that their devices are susceptible to scratches and scuffs within a week of purchase. The issue appears to affect the phone's back, an area purportedly protected by a ceramic shield. Technology reviewer Tom's Guide highlighted the problem, demonstrating an orange iPhone 17 Pro with noticeable scratches. However, the reviewer also presented a deep blue iPhone 17 Pro Max, which, despite being carried in pockets and bags for a week, showed no signs of similar damage. This discrepancy led to an investigation into the cause. According to Tom's Guide, the scratches observed on some devices are likely due to 'metal will scratch against metal' contact. The affected iPhone 17 Pro had been routinely placed in a bag alongside other phones, leading to friction that caused the cosmetic damage. In contrast, the unblemished device was kept in a separate pocket or a bag compartment by itself. The report suggests that while the issue is legitimate, it can be mitigated through careful handling or the use of a protective case, implying that user habits play a significant role in the device's cosmetic longevity.